NOVAN SOLUTION SERVICES
Privacy policy
Updated September 21, 2026
NOVAN Solution Services collects contact details, service location, preferences and the information you choose to provide to assess your request, prepare a quote, communicate with you and coordinate requested services. If you become a client, we also maintain service, billing and payment records for business administration and applicable legal obligations.
Only provide information relevant to your request. Photos are optional and may be sent by email or WhatsApp. Avoid including people, documents or unrelated private information in photos. Do not send passwords, alarm codes, lockbox combinations, payment-card details or identity documents through the quote form.
We use Google Forms and Google Sheets to receive and organize requests. Email, hosting and other service providers support our communications and website. If you choose WhatsApp, your messages are also handled by that service. These providers may process or store information outside Canada, where it may be subject to local laws. Contact our privacy contact for information about our policies and practices concerning these providers.
We use and share personal information for the purposes described here, with personnel and service providers who need it to carry out those purposes, or where permitted or required by law. Sending a quote request is not consent to unrelated promotional messages.
We retain information for as long as reasonably needed for the purposes for which it was collected and applicable legal obligations. We use reasonable safeguards appropriate to the information; no online service can guarantee absolute security.
You may request access to or correction of your personal information, ask about our practices, raise a concern, or withdraw consent subject to applicable legal limitations. Withdrawing information needed for a quote or service may affect our ability to provide it. We may need to verify your identity before fulfilling a request.
This website does not include NOVAN advertising trackers or analytics. It loads fonts from Google, and our hosting provider may process technical information needed to deliver and protect the site. When you follow links to Google Forms, WhatsApp or Google reviews, those services have their own privacy practices.
Privacy contact
Management
NOVAN Solution Services
management@novanservices.ca