NOVAN SOLUTION SERVICES
Service terms
Updated September 21, 2026
These terms explain our quote and service process. The scope, price, schedule and any specific conditions for your service will be confirmed in your written quote or service agreement.
Requesting a quote
Submitting a form or contacting NOVAN does not confirm a booking or require you to purchase a service. Preferred dates and times are subject to availability and confirmation. We may ask for more details or recommend an on-site assessment before preparing a final quote.
Scope and additional work
Your quote describes the work included. Please provide accurate information about the property, size, condition and service needs. If the actual conditions or requested scope differ, we will discuss any revised scope and price with you before proceeding with additional work.
Items such as oven and refrigerator interiors, carpet cleaning, extensive window cleaning, laundry and restocking are included only when expressly agreed. Heavy furniture moving is not part of standard cleaning. NOVAN does not remove construction debris, renovation waste, junk or abandoned furniture. Off-site disposal of regular cleaning waste requires separate assessment and agreement.
Access and preparation
We will coordinate safe access, parking and any required utilities with you. Please tell us about property rules, delicate surfaces and relevant hazards before service. Do not include alarm codes, passwords or lockbox combinations in the quote form; access arrangements will be coordinated separately.
Scheduling, changes and cancellations
A service date is confirmed only after coordination with NOVAN. If you need to change or cancel a service, contact us as soon as possible. Any applicable cancellation conditions or fees must be communicated and agreed in writing for your booking.
Pricing and payment
Prices are in Canadian dollars. Your quote will state the total and whether GST is included or added. Payment is in full, with the due time and accepted payment method confirmed before service. Any different payment arrangement must be agreed in writing.
Results and concerns
Cleaning results depend on the material, condition and prior damage. Complete removal of every stain cannot be guaranteed. If you have a concern about completed work, contact NOVAN with the service date and details so we can review it with you. These terms do not limit rights that cannot be excluded under applicable law.
Contact
Email ovaldez@novanservices.ca or call (+1) 403 707 4869.